terms of service

Welcome to milk & mercy! By browsing our website and placing an order, you agree to our terms. We’ve written them in plain, friendly language so you know exactly what to expect.

using our website

All products and content on our site are for personal use only. Please enjoy responsibly and follow all applicable laws.

 

your account

When you create an account or place an order, make sure your information is accurate and up to date.

You’re responsible for keeping your password safe. Any activity under your account is yours, so treat it like a little treasure chest!

 

placing an order

We carefully review every order to make sure it’s perfect.

milk & mercy reserves the right to:

• Cancel orders if products aren’t available or we suspect fraud

• Correct any mistakes in pricing, descriptions, or product info

We’ll always notify you if anything needs to change.

 

payment

All prices are in South African Rand (ZAR) and include applicable taxes.

Payment is required at checkout using the methods we display on the site.

 

shipping

We deliver all orders via PUDO (Pick Up Drop Off) nationwide across South Africa.

Please check our Shipping Policy for full details on delivery times, locker collection, and tracking.

 

returns

We only accept returns for defective or incorrect items.

Courier damage or change of mind is not eligible for returns. Please check our Returns Policy for full guidance.

 

our content

Everything on the milk & mercy website — text, photos, logos, and designs — belongs to us.

Please do not copy, share, or reuse without written permission.

 

limitation of liability

We do our very best to get your orders to you safely. However, milk & mercy is not responsible for:

• Loss, damage, or delays caused by the courier

• Indirect or consequential damages

• Errors or omissions on the website

 

governing law

These terms are governed by the laws of South Africa.

Any disputes will be handled by the South African courts.

 

updates to these terms

Sometimes we need to tweak our terms.

By continuing to use our website, you accept any updates. We recommend checking this page from time to time.