returns policy

At milk & mercy, we take great care in preparing and inspecting every order before dispatch.

We only accept returns in the case of:

• A defective item

• An incorrect item received

We do not accept returns for change of mind, sizing issues, or general dissatisfaction.

reporting a defect or incorrect item

If you believe you have received a defective or incorrect item, you must contact us within 48 hours of delivery.

Please email milkandmercy.official@gmail.com with:

• Your order number

• Clear photos showing the defect or incorrect item

• A brief description of the issue

Claims submitted after 48 hours of confirmed delivery may not be eligible for review.

resolution

Once your claim has been reviewed and approved, we will:

• Arrange a replacement item (if available), or

• Issue a store credit if a replacement is not possible

We do not offer cash refunds.

courier disclaimer

milk & mercy is not responsible for parcels that are damaged, lost, or mishandled during transit.

If your parcel is damaged by the courier, you will need to contact the courier company directly using your tracking information to resolve the matter.

We do not offer refunds or replacements for courier-related damage.